Clients reviews about First Coast Tech

I've had the pleasure of purchasing several iPhones from Ben at Old Town Tech, and each transaction has been nothing short of fantastic. From the quality of the devices to the accuracy of the descriptions, everything has always been spot-on. The iPhones I've received are always in great condition, exactly as advertised, which is a testament to Ben's commitment to honesty and quality. It's refreshing to deal with a seller who not only knows their products well but also values customer satisfaction. Whether you're a tech enthusiast or simply in need of a reliable device, I wholeheartedly recommend Ben at Old Town Tech. Their professionalism and the quality of their products have made me a repeat customer, and I look forward to future purchases. ~ Jeffrey P

Today, I had the pleasure of working with Old Town Tech for some repair, and I couldn't be more satisfied with the service I received. Old Town Tech is incredibly affordable, skilled, knowledgeable, and also exceptionally friendly and approachable. From the moment I walked in, he made me feel comfortable and confident that my issues would be resolved. He took the time to explain the problems in layman's terms and offered practical solutions. He was patient with my questions and ensured I was fully satisfied with the service provided. Overall, I highly recommend Old Town Tech for any computer repairs or technical support. He is reliable, friendly, and provides excellent service at a great price. Definitely worth going to him for all your computer needs! ~ r k

Fantastic in every way. i had my nintendo switch repaired around a month ago and haven’t been able to put it down (hence why it’s taken a few months to write out the review). my data had been corrupted on my SD card and was told they would do whatever they could and couldn’t guarantee anything. i was worried but was reassured by the many positive reviews which kept me optimistic. the first time i had my switch booted up again, i was ecstatic to see that every bit of data had been recovered, and had saved so much of my active data that my game was still paused where i had previously left it! i can’t recommend any other repair shop more. support their small business and if anything ever needs a repair, theyre the place! ~ Memory K

Old Town Tech is the epitome of small business providing quality service in a timely manner. Ben is the owner and operator and is proficient in every avenue of tech repair. I dropped my water damaged phone off and the same day he was able to save the data from it and transfer to another phone so I didn’t lose all of my pictures. (This was a service that no other phone repair store would have been able to do) He provided a full report describing every step he made in his process of repairing my phone to retrieve the data, which is very useful if you need to report it to insurance. I would highly recommend Old Town Tech to all my friends and family, and really look forward to Ben’s business growing to help more people out. ~ Ryan B

I brought my PC in after dealing with random shutdowns that were tough to diagnose. The issue was intermittent, so I told them to keep it as long as needed, and they actually did. They were super patient, kept me updated, and eventually found that one of the GPU power connectors wasn’t fully seated. It’s been running solid since. I also appreciated that when I mentioned a small issue with the case from the first visit, they didn’t hesitate to make it right and ordered a replacement panel for me. That kind of accountability and follow-through is rare these days. Really happy with the service. Honest, professional, and customer focused. Highly recommend. ~ Ray G

haven’t been able to use my phone for a couple of weeks due to having a broken screen. Hit up Ben from Old Town Tech & he was able to get me ALL of the answers I needed regarding replacement, and get it all done within the same day of the part arriving to his shop. Absolutely top tier service, extremely personable and professional, and he helped me resolve an issue that I was very stressed about within hardly any time, for the best possible price. He was extremely attentive every step of the way, and I knew right off the bat I could rely on him to help me get my phone back in order… here we are ! Couldn’t be happier. Please hit him up for device repair needs, he is the RIGHT guy to get the job done, get it done right, and take care of you at the same time. Thank you so much, Ben! I know where to find you if I need anything in the future, and couldn’t be more grateful for your help ~ Isabel A

First Coast Tech is the only place we trust for our computer builds and repairs. As the owner of BIMWERX, I can’t stress enough how critical it is for us to have reliable, high-performance machines, and these guys deliver every time. They pay attention to every detail, building phenomenal systems that can handle intense workloads without breaking a sweat. Their quality of work is top-notch, and their prices are surprisingly affordable for the kind of performance you get. What really sets them apart, though, is their customer service. They take the time to understand what you need and make sure you’re set up for success. It’s rare to find a tech company that truly cares about its clients, but First Coast Tech nails it. If you want premium quality without the premium price tag, this is the place to go. Highly recommended – they’re the only computer repair and build team we trust. ~ Jason M

My iPhone 14 Pro Max had a broken back glass and a battery that wouldn’t hold a charge. It would randomly restart any time it fell under a 70% charge, and this is my primary, personal phone. I wanted OEM parts, to avoid any issues with the OS and original features, and possibly to trade-in if I choose not to keep it (great phone, and properly repaired, so I’ll likely keep it now). Within a few hours, the phone is repaired with the requested OEM parts, and I’m provided the invoice for an insurance claim as I requested. They even stayed open a few extra minutes as I called them On my way there to check at what time they closed, and I was going to arrive just at closing. ~ K F

2nd Great Experience w/ the team. The first time, they quickly diagnosed and fixed an issue w/ my desktop that was causing to overheat after it had spent weeks at another area shop. The 2nd was today where my cell phone (11 Pro Max) was not connecting via the Lightning port. They quickly cleaned the port and it was working again reliably. I had been concerned that the port was damaged and needed replacing (or I’d need a new phone). At no charge, they cleaned it and it’s now working 4.0 again. I most strongly recommend going to First Coast Tech for your computer and cell phone repair needs. These guys are outstanding!! ~ Alex B

Ben is an absolute pleasure to work with he assisted my son who is 14 had a gaming pc that kept power cycling on and off he listen to my son spoke his language told him the problem ordered the parts in 3 days he was up and running. This when it comes to computer repair upgrades even new build this is your man. He also repairs all cell phones laptops Mac or pc and AirPads. I’m telling I’m going to tell all my friends and family about Ben. Ben thank you for your service and support. We will be back when my son wants to upgrade his gaming PC 10 STARS in my book ~ Chino M

I’m writing as a repair shop of 23 years reviewing other shops that stand out. Ben is one of the youngest yet notably more talented in the phone repair arena. Most repair shops will be in business for decades and never consider the intricacies of micro soldering. Not the case with Ben at old town tech. The best thing I like about Ben is that he is humble about his capabilities. He is not afraid to reach out to other industry experts, like myself for help and guidance. A lot of time repair shops that has been around for too long believe that they know everything already and speak rudely to their clients. Ben is transparent and honest with his work. The aura is 80s rock and he serves beverages and snacks during the repairs. His biggest weakness is that he doesn’t know what his work is worth and thus bills at a low rate that would be not be sustainable long term. If the price seems a little bit low, insist on leaving a tip to help this gentleman out. ~ luxse k

Just walked into First Coast Tech (no appointment needed) and Sterling did a fantastic job assisting me with my wife's laptop. Her WiFi icon disappeared recently from the taskbar, but Sterling knew exactly how to fix it. He diagnosed and corrected the issue in under 5 minutes. He also did this free of cost because it was an easy fix. I would have gladly paid him if he had asked because of his quick and courteous service! P.S. - Candidly, I contacted uBreakiFix to check the issue and they were going to take a non-refundable $60 fee to just send it into their depot to get the laptop checked out, and then charge more when they figured out the solution. The "tech" guy at the front didn't even look at the laptop and even said, "you're looking through it faster than I could". I mean, I'm good with computers, but if the person who is supposed to help fix my laptop is less confident than me, that's a red flag! He even tried to rope me into a subscription for $30/month to handle any other electronics issues. No thank you! ~ Yaseen N

Went into ask Mr. Feldman some questions about choosing a the right computer for my needs and I was blown away by his knowledge and customer service. He wasn’t pushy at all and he was able to put me in the right laptop for me (which was cheaper than the one I was thinking about getting). Ben also noticed my daughter having an issue with the update of her phone and offered to take a look. It was a good thing he did because her phone was frozen and he fixed it for her. Great job, Ben. You have earned my future business. ~ Daniel S

This guy is the real deal. He meets you when it's convenient for the customer and talks through all the options available without hiding anything. I was looking for trustworthy, honest, and transparent and took a chance but when I met him and heard my options, I appreciated his honesty about the situation my computer was having. He fixed my computer by replacing my ssd and it works great now. Pricing was fair and honest. He also backs up his work with a lifetime warranty. I will be using him again. ~ Eva Y

First Coast Tech is absolutely amazing! Even though they don’t do board-level GPU repairs, they went out of their way to help me diagnose exactly what was wrong with my graphics card and even recommended me to a specialist who could fix it. They only charged me the initial diagnosis fee and didn’t bill me for all the extra time and effort they spent helping me. They even held onto my PC for over a month—while my graphics card was shipped to the company I bought it from—keeping it in excellent, well-maintained condition until the card came back. Their honesty, professionalism, and genuine desire to assist really stood out. They’re punctual, friendly, and truly care about their customers. A special thanks to Michael Stewart and Taylor for being extremely helpful, very friendly, and completely honest throughout the process. They’ve earned all my future business—whether personal or from my company. I’m extremely happy with my experience and highly recommend First Coast Tech to anyone looking for trustworthy and knowledgeable tech support. ~ Maher C

When my laptop died due to a spill on Thanksgiving Day, Ben responded to my call. He came to my house, explained what I was facing in clear concise language. I'm not tech savvy and Ben can tell that. He was up front with cost of repairs and alternatives for me to consider. I chose to have Ben repair my laptop. He returned with it in almost new condition. He was there when I needed him and I would do business with him again. I highly recommend Ben and Old Town Tech. ~ James R

I'm so glad I found these guys! I had a 5000.00 facial machine that was broken due to a busted toggle switch and fallen screen. They not only fixed the toggle switch but put a rubber barrier to protect it from further damage and lifted the screen to its proper position. Highly impressed at how fast they did it ! I had it back within 24 hrs! Amazing! This saved me the hassle of shipping it to the manufacturer and paying via phone to complete strangers ! Thank you!!👏👏👏👏 ~ Raining P

Came in on a Sunday morning to see if they could help me with my phone. From my initial research, I thought they might need to take apart my phone to fix the charge input as it was not plugging into any cables. Didn’t need to do that at all, they just cleaned it out and didn’t charge. Super fast, less than a minute and expected it to be a lot longer and expensive fix. Great service! Will definitely come back for other issues. ~ Becca B

Ben was professional and knowledgeable! He fixed my old laptop and basically made a slow moving computer to a super laptop at a very reasonable price and saved my data and me from buying a new computer. He also fixed the charging port on my phone that refused to charge and like my phone Ben refused to charge for this service because he just cleaned it and didn't have to replace anything. Thank you for a great service, I will come again! ~ Leanne H

Ben is so knowledgeable, professional and NICE! We were looking for an unlocked, easy to operate phone for a Senior Citizen. He was so easy to talk to and he understood the challenge. Within 2 hours we had a new Samsung phone at the price we wanted to pay and Ben had transferred the Sim card and the contents of our old phone to the new phone. Thank you for the excellent customer service! Nancy and Ellis ~ Nancy U

I had a good experience with this technician but as soon as I got back to the facility. I noticed the screen had a small crack, causing my phone to act all weird and constantly adjusting the volumes. Of the sound speaker without pressing the buttons is my only issue I have with it. I don't know if. This covers the work that he done To the phone Please let me know the work that you done if it covers this particular issue. That I encountered. ~ James C

I called the day before dropping my ipad. I got my ipad fixed yesterday. Service was quick and very professional. Its like magical. The guys were so friendly and ready to help. Its like you visited the Disney of repair. No wonder this place got 5 star coz they make your dreams come true to get your device live happily ever after again. I highly highly higly highly highly highly recommend this place. Its 6 star ⭐️⭐️⭐️⭐️⭐️⭐️ service. ~ Oliver D

Brought my custom build here when I ran into some issues and these guys got it figured out at the best price with a really quick service. I got unbiased information and was even helped to my car. I gave them a call after I left for some more information and just a little bit more help and they were happy to provide it. Will be doing all tech repairs here. Thanks guys ~ Booking

I am so glad i chose Old Town Tech shop when a piece of the charger broke and got stuck in son’s ipad’s charging port. Ben was very accommodating and friendly, and worked on the ipad as soon as i walked in. He was very knowledgeable and took him less than 10 mins from start to finish. Truly satisfied customer here and absolutely recommend this shop for any electrical or technical needs. ~ Ona M

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